Peoplecert ITIL 4 Specialist: Create, Deliver and Support (ITIL-4-CDS日本語版) : ITIL-4-CDS日本語 Exam

  • Exam Code: ITIL-4-CDS-JPN
  • Exam Name: ITIL 4 Specialist: Create, Deliver and Support (ITIL-4-CDS日本語版)
  • Updated: Oct 26, 2026
  • Q & A: 89 Questions and Answers

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Peoplecert ITIL-4-CDS日本語 Exam Syllabus Topics:

SectionWeightObjectives
Plan and build service value streams25%- Service value system and value streams
  • 1. Designing value streams and workflows
    • 2. Core concepts and principles
      - Resource and capability management
      • 1. Planning and allocation
        • 2. Buy vs build and sourcing strategies
          Support and improve services25%- Performance measurement and improvement
          • 1. Metrics and monitoring
            • 2. Continual improvement practices
              - Service support and incident management
              • 1. Incident and problem management
                • 2. Service desk and request fulfilment
                  Deliver and transition services25%- Service delivery and operational practices
                  • 1. Service integration and management
                    • 2. Service operation and control
                      - Service transition and change management
                      • 1. Change enablement and release management
                        • 2. Deployment and implementation
                          Create and develop services25%- Quality assurance and validation
                          • 1. Service level management
                            • 2. Testing and verification
                              - Service design and development practices
                              • 1. Service components and architecture
                                • 2. Requirements definition and specification

                                  Peoplecert ITIL 4 Specialist: Create, Deliver and Support (ITIL-4-CDS日本語版) Sample Questions:

                                  Question #1

                                  営業担当者に提示されるデータを改善するため、営業支援サービスが改修されている。
                                  これは、段階的な改善の連続として提供されます。
                                  これらの変化を測定するための最良の2つの方法はどれですか?
                                  1. 個々の変化を、それが生み出す成果によって測定する
                                  2. 複数の変更の全体的な成功を、以下の成果によって測定する
                                  作成されます
                                  3. 個々の変化を、それが生み出す結果によって測定する
                                  4. 複数の変更の全体的な成功を、以下の結果によって測定する
                                  作成されます

                                  • A. 3と4
                                  • B. 2と3
                                  • C. 1と4
                                  • D. 1と2
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A  🗳️

                                  Question #2

                                  ある組織は、従業員に業務慣行の改善案を提案するよう促したいと考えている。
                                  しかし、従業員は過去に改善提案が無視された経験があるため、改善提案をすることに消極的である。従業員は、上司が率直かつ透明性のある対応をするとは信じていない。
                                  この課題を克服するためには、どの概念を適用すべきでしょうか?

                                  • A. 左シフト
                                  • B. 人材計画と管理
                                  • C. 継続的改善の文化
                                  • D. 顧客志向の考え方で仕事に取り組む
                                  Reveal Solution  Discussion  0

                                  Correct Answer: C  🗳️

                                  Question #3

                                  パスワードリセットを最適化するために「左シフト」アプローチを使用する例はどれですか?

                                  • A. サービスデスク担当者に、パスワードリセットをサービスリクエストとして分類するようトレーニングする
                                  • B. パスワードのリセット回数を減らすため、ユーザーにパスワードを記憶するか安全に記録するよう促す
                                  • C. パスワードリセット要求に自動的に高い優先度を割り当て、より迅速に解決します。
                                  • D. 自動ツールを使用して、ユーザー自身がパスワードをリセットできるようにする
                                  Reveal Solution  Discussion  0

                                  Correct Answer: D  🗳️

                                  Question #4

                                  競争優位性を維持するため、組織の経営陣は製品イノベーションを顧客に迅速に届けることに注力しています。チームは、この目標を支援するためにバリューストリームマッピングをどのように活用できるかを検討しています。チームはエンドツーエンドのバリューストリーム全体を改善したいと考えています。バリューストリーム全体を改善する可能性が最も高い改善策はどれでしょうか?

                                  • A. 継続的インテグレーション/継続的デリバリーパイプラインの設計
                                  • B. 開発チーム内の専門家間の引き継ぎを最小限に抑える
                                  • C. 変更の評価と承認にかかる時間を短縮する
                                  • D. プロジェクト環境の提供にかかる時間を短縮する
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A  🗳️

                                  Question #5

                                  ある組織は、新しいサービスが稼働開始した際のサポート体制について検討しています。サービスのサポートには多くのチームが携わる予定です。新しいサービスをサポートするためのバリューストリームを作成する際、組織はどのようなアプローチを取るべきでしょうか?

                                  • A. 業務、人材、ツール、サプライヤーごとに個別の価値の流れを作成する
                                  • B. サポート活動全体に対して1つのバリューストリームを作成する
                                  • C. サポートチームごとに1つのバリューストリームを作成する
                                  • D. サポートリクエストのライフサイクルフェーズごとに1つのバリューストリームを作成する
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B  🗳️

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