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| Section | Weight | Objectives |
|---|---|---|
| Plan and build service value streams | 25% | - Service value system and value streams
|
| Support and improve services | 25% | - Performance measurement and improvement
|
| Deliver and transition services | 25% | - Service delivery and operational practices
|
| Create and develop services | 25% | - Quality assurance and validation
|
営業担当者に提示されるデータを改善するため、営業支援サービスが改修されている。
これは、段階的な改善の連続として提供されます。
これらの変化を測定するための最良の2つの方法はどれですか?
1. 個々の変化を、それが生み出す成果によって測定する
2. 複数の変更の全体的な成功を、以下の成果によって測定する
作成されます
3. 個々の変化を、それが生み出す結果によって測定する
4. 複数の変更の全体的な成功を、以下の結果によって測定する
作成されます
Correct Answer: A 🗳️
ある組織は、従業員に業務慣行の改善案を提案するよう促したいと考えている。
しかし、従業員は過去に改善提案が無視された経験があるため、改善提案をすることに消極的である。従業員は、上司が率直かつ透明性のある対応をするとは信じていない。
この課題を克服するためには、どの概念を適用すべきでしょうか?
Correct Answer: C 🗳️
パスワードリセットを最適化するために「左シフト」アプローチを使用する例はどれですか?
Correct Answer: D 🗳️
競争優位性を維持するため、組織の経営陣は製品イノベーションを顧客に迅速に届けることに注力しています。チームは、この目標を支援するためにバリューストリームマッピングをどのように活用できるかを検討しています。チームはエンドツーエンドのバリューストリーム全体を改善したいと考えています。バリューストリーム全体を改善する可能性が最も高い改善策はどれでしょうか?
Correct Answer: A 🗳️
ある組織は、新しいサービスが稼働開始した際のサポート体制について検討しています。サービスのサポートには多くのチームが携わる予定です。新しいサービスをサポートするためのバリューストリームを作成する際、組織はどのようなアプローチを取るべきでしょうか?
Correct Answer: B 🗳️
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