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Peoplecert ITIL V3 Foundation Sample Questions:

1. The design of IT services requires the effective and efficient use of what?

A) People, products, plans, partners
B) People, process, partners, performance
C) Performance, process, products, plans
D) People, process, products, partners

2. Which of the following CANNOT be stored and managed by a tool?

A) Data
B) Information
C) Wisdom
D) Knowledge

3. There are four types of metrics that can be used to measure the capability and performance of processes. Which of the four metrics is missing from the list below?
1.Progress
2.Effectiveness
3.Efficiency
4.?

A) Compliance
B) Cost
C) Capacity
D) Conformance

4. Which of the following statements BEST describes a Definitive Media Library (DML)?

A) A secure electronic library that contains all copies of software and licenses
B) A secure library where definitive authorized versions of all software and back-ups are stored and protected
C) A secure library where definitive authorized versions of all media Configuration Items (CIs) are stored and protected
D) A secure location where definitive hardware spares are held

5. Which of the following questions does the guidance in service strategy help to answer?
1.What services should we offer and to whom?
2.How do we differentiate ourselves from competing alternatives?
3.How do we create value for our customers?

A) 1 only
B) 2 only
C) All of the above
D) 3onfy

Solutions: