Cisco 642-242 Exam : Unified Contact Center Enterprise Implementation(UCCEI)

  • Exam Code: 642-242
  • Exam Name: Unified Contact Center Enterprise Implementation(UCCEI)
  • Updated: Aug 09, 2026
  • Q & A: 135 Questions and Answers

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Cisco 642-242 Exam Syllabus Topics:

SectionObjectives
Administration and Maintenance- System monitoring and reporting
- User and agent management
Troubleshooting- Call flow debugging
- Common deployment issues
Scripting and Call Control- Routing scripts design
  • 1. Call flow scripting logic
    • 2. Skill-based routing
      Configuration and Implementation- Cisco CVP integration
      - Call routing configuration
      • 1. Call treatment configuration
        • 2. Dial plan setup
          Cisco Unified Contact Center Enterprise Architecture- UCCE system components and architecture
          • 1. Router and Logger roles
            • 2. Peripheral Gateway (PG) functions
              - Call flow and high-level design
              Installation and Deployment- UCCE software installation
              • 1. Component deployment sequence
                • 2. Server prerequisites

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