Apple SUP-2026 Exam : Apple Device Support

  • Exam Code: SUP-2026
  • Exam Name: Apple Device Support
  • Updated: Aug 01, 2026
  • Q & A: 306 Questions and Answers

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Apple SUP-2026 Exam Syllabus Topics:

SectionWeightObjectives
Users and Authentication7%- Apple Accounts and Managed Apple Accounts
  • 1. iCloud services and Continuity features
    • 2. Account creation and configuration
      - Authentication methods
      • 1. Passcode, Touch ID, Face ID
        • 2. Two-factor authentication
          Networking7%- Connectivity technologies
          • 1. Wi-Fi, Bluetooth, cellular
            • 2. VPN and network troubleshooting
              - Sharing services
              • 1. Screen sharing and file sharing
                • 2. AirDrop, Personal Hotspot
                  System Diagnostics and Troubleshooting9%- Backup and restore
                  • 1. iCloud Backup, local backups
                    • 2. Restore and recovery workflows
                      - Recovery and diagnostic tools
                      • 1. Apple Diagnostics and Console
                        • 2. macOS Recovery, Safe Mode
                          Privacy and Security8%- Privacy controls
                          • 1. Permissions and data protection
                            • 2. Encryption and secure storage
                              - System security
                              • 1. Stolen Device Protection
                                • 2. FileVault, System Integrity Protection
                                  Software, Apps, and Content Management9%- Operating system fundamentals
                                  • 1. System updates and installation
                                    • 2. iOS, iPadOS, macOS features
                                      - App and content management
                                      • 1. Installation, removal, and updates
                                        • 2. Storage management and syncing

                                          Apple Device Support Sample Questions:

                                          1. Select Three.
                                          When do you need your Passcode to Enable Face ID?

                                          A) After five attempts to recognize a face unsuccessfully.
                                          B) Your phone has been in sleep mode for the last 8 hours.
                                          C) You haven't unlocked the phone using a passcode for more tha hasn't been used in the last 4 hours.
                                          D) You haven't unlocked your phone in more than 2 days.
                                          E) You updated your phone.


                                          2. What can you monitor using the Activity Monitor icon in the Dock?

                                          A) Network Usage
                                          B) Storage Utilization
                                          C) Wi-Fi Connections
                                          D) Hardware Connections


                                          3. A user is setting up their new organization-owned Mac. They notice that several setup screens don't appear. Which of these is the most likely reason?

                                          A) The user selected "Skip all setup screens."
                                          B) The organization's device management service is managing Setup Assistant.
                                          C) The organization released the Mac from Apple Business.
                                          D) The user's previous Mac is unsupervised.


                                          4. How do you start up into fallback recoveryOS on a Mac with Apple silicon?

                                          A) From a shutdown state, double-press and hold the power button.
                                          B) From a shutdown state, press and release the power button.
                                          C) From a shutdown state, press and hold the power button.
                                          D) Start up in recoveryOS, then hold Shift while selecting the startup volume.


                                          5. Which iPadOS setting should you set to control the maximum decibel level so that it's comfortable to use your iPad with headphones?

                                          A) Characters
                                          B) Sounds
                                          C) Colors
                                          D) Video


                                          Solutions:

                                          Question # 1
                                          Answer: A,D,E
                                          Question # 2
                                          Answer: A
                                          Question # 3
                                          Answer: B
                                          Question # 4
                                          Answer: A
                                          Question # 5
                                          Answer: B

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