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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which item is not a factor in determining bandwidth requirements for the visible network connection between the Cisco Unified Contact Center Enterprise Agent Peripheral Gateway and the call router?

A) number of agents
B) number of call and ECC variables
C) number of skill groups per agent
D) number of call types
E) busy hour call attempts

2. All of these statements about high availability with a Cisco Unified Intelligent Contact Management (ICM) central controller are true except which one?

A) There is no impact on call processing during a Cisco Unified ICM Logger failure.
B) During Cisco Unified ICM call router failover processing, calls in progress in Cisco Unified IP IVR will be disconnected, but all new calls will be successfully processed.
C) In the event that the private LAN fails, the peripheral gateways are used to help determine the active call router side of the duplex pair.
D) In the event that one call router of a duplex pair of Cisco Unified ICM call router fails, the surviving call router recognizes the failure when it receives no response to heartbeats over the private LAN.

3. Which two statements are correct about Cisco Unified Communications Manager CAC? (Choose two.)

A) Regions define the maximum bandwidth allowed per all calls to and from locations.
B) Locations define the maximum bandwidth allowed per call.
C) Regions define the maximum bandwidth allowed per call.
D) Locations define the maximum bandwidth allowed per all calls to and from locations.

4. Cisco provides a set of sizing tables in the Cisco Unified Contact Center Enterprise 8.0(x) Design Guide (SRND). These tables show the private network bandwidth that is required for the clustering over the WAN deployment model. Using these tables, how much bandwidth is required to support the following configuration:
BHCA coming into the contact center is 10,000.
One hundred percent of calls are treated by the Cisco Unified IP IVR, and 40 percent are queued.
All calls are sent to agents unless they are abandoned; 10 percent of calls to agents are transfers or conferences.
Four Cisco Unified IP IVRs are used to treat and queue the calls, with one Peripheral Gateway pair supporting them.
There is one Cisco Unified Communications Manager Peripheral Gateway pair for a total of 900 agents.
Calls have ten 40-byte call variables and ten 40-byte ECC variables.

A) Recommended Link: 1,275,000 with a Recommended Queue of 999,000
B) Recommended Link: 2,550,000 with a Recommended Queue of 1,998,000
C) Recommended Link: 330,000 with a Recommended Queue of 264,000
D) Recommended Link: 5,100,000 with a Recommended Queue of 3,996,000

5. What role does the Cisco Unified ICM play in the Cisco Unified Contact Center Enterprise solution?

A) plays music on hold and in queue for callers
B) provides routing and queuing instructions for contacts
C) terminates media streams for agents and callers
D) records and stores voice calls for quality purposes

Solutions: