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Microsoft 070-404 Exam Syllabus Topics:
| Section | Objectives |
| Integration and Operations | - Data warehouse and reporting
- Monitoring and maintenance tasks
- Integration with System Center components
|
| System Center Service Manager Architecture | - Deployment topology and infrastructure planning
- Service Manager components and architecture overview
- Management packs and configuration model
|
| IT Service Management Processes | - Change management workflows
- Problem management processes
- Incident management lifecycle
|
| Configuration and Customization | - Service level management configuration
- Self-service portal customization
- Workflows and automation rules
|