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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. From the perspective of the service provider, who is the person or group that agrees their service targets?

A) The user
B) The administrator
C) The customer
D) The supplier

2. What are the categories of event described in the UIL service operation book?

A) Scheduled, unscheduled, emergency
B) Warning, reactive, proactive
C) Informational, scheduled, normal
D) Informational, warning, exception

3. Which process is responsible for controlling, recording and reporting on the relationships between components of the IT infrastructure?

A) Change management
B) Service asset and configuration management
C) Service level management
D) Incident management

4. Which of the following BEST describes service strategies value to the business?

A) Allows higher volumes of successful change
B) Reduction in the duration and frequency of service outages
C) Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
D) Reduction in unplanned costs through optimized handling of service outages

5. The design of IT services requires the effective and efficient use of "the four Ps". What are these four Ps?

A) People, products, plans, partners
B) People, process, partners, performance
C) Performance, process, products, plans
D) People, process, products, partners

Solutions: