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How to Study the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

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We recommend the following course prerequisites prior to beginning ICCE:

• Administering the CIC System
• Configuring Call Flows

Understanding technical and functional aspects of Configuring Call Flows

The following will be discussed in Genesys GEO-807 exam dumps:

• Standard Inbound Operations
• Publish, import, and export a new Interaction Attendant configuration
• Email Schedules
• Overview of Default Schedule
• Manage Voice Prompts
• Structure of a Node
• Create and configure operations that comprise an Interaction Attendant menu
• Email Operations
• Queue Operations
• Recognize and use the files and storage structure used by the Interaction Attendant
• Schedule Configuration
• Email Profiles
• Default Auto Attendant set of menus and operations
• Overview of Custom Profiles
• Overview of Interaction Attendant user interface
• Overview of Default Profile

Reference: https://genbin.genesys.com/old/resources/training/certification/ExamStudyGuide-807-SIP8-v1.pdf

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Understanding technical and functional aspects of Interaction Center Certified Engineer (ICCE) Bootcamp

The following will be discussed in Genesys GEO-807 exam dumps:

• Directory Server
• Reporting Tables
• Interaction Subsystems
• SIP Line Configuration
• DNS Server
• Gateways Overview
• Using Interactive Update Client
• SIP Proxy
• Interaction Center Architecture
• Configure SIP addresses
• Configure Interaction Media Server
• Interaction Center Security Methods
• DHCP
• Dial Plan
• SIP Station Configuration
• License Management and Allocation
• Post Installation Configuration
• Understanding Lines and Groups
• Running Setup Assistant
• Codecs
• IC Survey File
• WireShark Analyzer
• Log Retrieval Assistant
• Configuring IC Switchover Process
• Database Server
• New License Generation
• Configure Line Groups
• Site Information
• DID/DNIS Routing
• Configure Regionalization
• Interactive Update Provider Overview
• Installing IC and Interaction Media Server
• Log Viewer
• IC Licensing Overview
• Licensing Users and Stations
• TroubleShooting
• IC System Manager
• Interaction Center Platform Overview

Genesys GE0-807 Exam Syllabus Topics: