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Nokia SDM Certification - CARE Sample Questions:

1. How can the Care Program Manager monitor GCC performance?

A) With the monthly CDB report.
B) Via monthly report distributed by GCC Engagement Team in most regions.
C) The Resolve tool provides a report.
D) The Care Program Coordinator provides a report.

2. When we receive payment for a customer invoice, what financial statement is affected?

A) Profit & Loss and Cash Flow statements.
B) Both the Profit & Loss statement and the Balance Sheet.
C) Balance Sheet statement only.
D) The Profit & Loss statement only.

3. How many milestones (gates) are defined in the contract renewal process?

A) 3
B) 4
C) 6
D) 7

4. Can we recognize revenue based on a Letter of Intent?

A) Yes, if a Letter of Intent is legally binding under applicable law.
B) Yes, as long as prices, scope of work and payment terms are specified.
C) Yes, when it is a contract renewal situation and negotiations are advancing.
D) Yes, if the Letter of Intent refers to the continuation of terms and conditions of the previous Care Agreement.

5. What does SOX compliancy mean for an expired contract?

A) There is a legal requirement to gain written approval to continue service delivery without a valid contract in place.
B) SOX compliancy means that if the customer is listed on the stock exchange and has failed to issue a PO towards NSN, Care needs to inform higher management without delay.
C) SOX compliancy means that NSN is obliged to deliver services only if there are no significantly (>3 months) overdue payments from the customer.
D) It is a legal requirement to gain written approval to continue service delivery if NSN neither has a contract nor a PO in place.

Solutions: