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SAP Certified - SAP Field Service Management Sample Questions:

1. What are example use cases for autoscheduling?
There are two correct answers.

A) Suggest a suitable time for a technician's visit
B) Suggest a matching technician for a single job
C) Automatic scheduling of new jobs
D) Periodic re-optimization

2. How does SAP ensure that customers retain crucial functionalities while transitioning to the cloud?
Choose the correct answer.

A) Offering a hybrid model with SAP Cloud ERP Private
B) Using existing marketing strategies
C) Reducing customer support interactions
D) By offering free training sessions
E) Implementing enhanced cybersecurity measures

3. The Field Service Management Cloud and mobile apps have no limitations in terms of overall database size (data and attachments) and the amounts of records in tables/DTOs.
Choose the correct answer.

A) False
B) True

4. What characteristic is true with regards to autoscheduling?
Choose the correct answer.

A) Autoscheduling is intended to provide support to the dispatcher while manually interacting with the system while planning service jobs.
B) Autoscheduling is intended completely automate the scheduling of jobs, without the direct intervention of a dispatcher

5. Which statement is true regarding the planning widget?
Choose the correct answer.

A) A dispatcher can choose which policy is applied by the planning widget
B) The planning widget can handle only 1 activity at a time
C) An administrator can choose which policy is applied by the planning widget
D) The planning widget can handle only 1 technician at a time

Solutions: