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Salesforce Plat-Con-201 Exam Syllabus Topics:

Salesforce Certified Omnistudio Consultant Sample Questions:

1. Service agents must confirm customer contact information in the first step of a payment OmniScript. Contact information includes name, telephone number, mobile number, and email. None of the contact information on first step is required.
On the last step, after taking payment, the agent can optionally email the receipt to the customer. If the customer says yes, the agent selects a checkbox. If the agent selects the box but the email address field is empty, the process must require the user to return to the first step and enter the customer's email address.
What should the consultant recommend to meet this requirement?

A) Add a DataRaptor to retrieve the email address
B) Add a Conditional View to the last step
C) Add a Set Errors element
D) Add a Validation Rule to the Contact object

2. A Salesforce Omnistudio Consultant is tasked with integrating Salesforce Knowledge into an Omniscript to allow users to search and view Salesforce Knowledge Articles.
What must be enabled in the organization for the consultant to activate Knowledge in an Omniscript?

A) Omniscript Designer
B) Salesforce Knowledge
C) Salesforce Lightning
D) Salesforce Classic

3. A business needs a 360° view of their accounts, including a FlexCard to display all of the products sold to the account. The business identified 20 different data elements and 10 actions that users would need when viewing the product information. Once all of the elements were collected together on the FlexCard, it looked cluttered.
What FlexCard feature should the consultant recommend to address this issue?

A) Actions
B) Zones
C) States
D) Flyouts

4. A business has been experiencing a downturn in customer satisfaction due to billing Issues. The business lear that when customers are allowed to schedule an inquiry call with an agent, customer satisfaction improves.
For this reason, the business decides to create an OmniScript that asks the customer to rate their customer satisfaction using a 1-5 rating scale. If the customer satisfaction is less than 2, it should allow the customer t request a call back on a certain date and then create a case that includes a list of bills from an external system the last 5 months in the case description.
In what order should the consultant design the elements of the OmniScript to meet these requirements?

A) Radio Input, Date Input, HTTP Action, DataRaptor Post Action
B) HTTP Action, Radio Input, Date Input, DataRaptor Post Action
C) Date Input, Radio Input, HTTP Action, DataRaptor Post Action
D) HTTP Action, DataRaptor Post Action, Date Input, Radio Input

5. An OmniScript saves data to Salesforce and to an external system. What OmniScript element could save all this data?

A) DataRaptor Post Action
B) Integration Procedure Action
C) HTTP Action
D) DataRaptor Transform Action

Solutions: