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Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers wants to use an existing prompt template inside Flow as part of automation.

A) Einstein for Flow
B) Invocable Apex
C) Flow action

2. When creating a custom retriever in Einstein Studio, which step is considered essential?

A) Configure the search index, choose vector or hybrid search, choose the fields for filtering, the data space and model, then define the ranking method.
B) Select the search index, specify the associated data model object (DMO) and data space, and optionally define filters to narrow search results.
C) Define the output configuration by specifying the maximum number of results to return, and map the output fields that will ground the prompt.

3. A company wants to retrieve patient history details to augment the Al agent response. [he company wants to leverage the Data Cloud search index feature. What is best practice when considering retrieval-augrmented generation (RAG) for information that may contain personally identifiable information (PII)?

A) Depend on the agent's prompt to avoid exposing PII.
B) Encrypt embeddings, but still index PII records.
C) Mask sensitive fields and index only non-PII data.

4. When a customer chat is initiated, which functionality in Salesforce provides generative AI replies or draft emails based on recommended Knowledge articles?

A) Einstein Service Replies
B) Einstein Grounding
C) Einstein Reply Recommendations

5. What is the correct process to leverage Prompt Builder in a Salesforce org?

A) Enable the target object for generative prompting, develop the prompt within the prompt workspace, select records to fine-tune and ground the response, enable the Trust Layer, and associate the prompt to an action.
B) Select the appropriate prompt template type to use, develop the prompt within the prompt workspace, select resources to dynamically insert CRM-derived grounding data, pick the model to use, and test and validate the generated responses.
C) Select the appropriate prompt template type to use, select one of Salesforce's standard prompts, determine the object to associate the prompt, select a record to validate against, and associate the prompt to an action.

Solutions: