Genesys Cloud Certified Professional - Contact Center Administration (GCP-GC-ADM日本語版) : GCP-GC-ADM日本語 Exam

  • Exam Code: GCP-GC-ADM-JPN
  • Exam Name: Genesys Cloud Certified Professional - Contact Center Administration (GCP-GC-ADM日本語版)
  • Updated: Nov 06, 2026
  • Q & A: 62 Questions and Answers

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About Genesys Cloud Certified Professional - Contact Center Administration (GCP-GC-ADM日本語版) : GCP-GC-ADM日本語 Exam Questions

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Genesys GCP-GC-ADM日本語 Exam Syllabus Topics:

SectionWeightObjectives
Contact Center Administration25%- Contact Center Operations
  • 1. Agent Management
  • 2. Supervisor Functions
  • 3. Performance Monitoring
- Queues and Routing
  • 1. Skills and Language Routing
  • 2. Queue Configuration
  • 3. ACD Routing Methods
- User Management
  • 1. Divisions and Access Control
  • 2. Roles and Permissions
  • 3. User Configuration
Genesys Cloud Implementation25%- Platform Configuration
  • 1. Telephony Configuration
  • 2. Organization Setup
  • 3. Site and Edge Management
- Quality and Workforce Features
  • 1. Scripts and Agent Assistance
  • 2. Workforce Management Overview
  • 3. Quality Management
- Architect and Flows
  • 1. Routing Logic
  • 2. Inbound Call Flows
  • 3. IVR Configuration
Genesys Cloud Platform Features50%- Core Platform Knowledge
  • 1. Genesys Cloud Architecture
  • 2. Security and Compliance
  • 3. Licensing and Feature Sets
- Communication and Collaboration
  • 1. Collaborate Features
  • 2. Digital Channels
  • 3. Communicate Features
- Reporting and Analytics
  • 1. Dashboards and Views
  • 2. Operational Reports
  • 3. Performance Metrics

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