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The KPI Institute C-KPIP Exam Syllabus Topics:

The KPI Institute Certified KPI Professional Sample Questions:

1. Which of the following is an efficiency KPI?

A) Production output (#)
B) Employee satisfaction (%)
C) None of the answers
D) Cost per delivered order ($)

2. Which of the following statements is considered one of the most important fields used for KPI documentation from the perspective of importance to pursue performance results analysis?

A) Cost of data gathering
B) Purpose
C) Benchmarking data
D) Target

3. Which KPI measures the achievement of the following objective: "Enhance process quality"?

A) Process quality level of 99% achieved by the end of the financial year
B) Time to process a transaction (# / time)
C) Production workers that attended process quality training (%)
D) Error rate (%)

4. Fill in the blank word: "A measurable expression for the achievement of a desired level of results in an area relevant to the evaluated ________'s activity."

A) Entity
B) Company
C) Team
D) Organization

5. Which of the following are effectiveness KPIs?

A) Time to process request per agent (# / time)
B) Transportation capacity utilization (%)
C) All the answers
D) Employee engagement index (# / %)

Solutions: