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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A system operator wants the Caller Line Identification (CLI or Caller ID. received by the called party to be from a particular field in the calling list.
What would be used to accomplish this?

A) carrier/phone service provider should build a Caller ID table based on called number and display based on this value
B) calling party number by Job
C) carrier/phone service provider should suppress ANI from dialer
D) calling party number (ANI) by record
E) hard coding Automated Number Identification (ANI) on the Digital switch

2. What does db_mgr script do?

A) It copies calling lists to *.old.
B) It rolls up the daily data into monthly statistics.
C) It removes all old and outdated files from the system.
D) It runs a backup of the database to DVD.
E) It stops and starts the database

3. A system operator has edited a current calling list though Editor. The list is not being used currently by any active jobs or processes.
Which two statements are true about this scenario? (Choose two.)

A) The modified list configuration can be saved as In Progress so that later changes can be madewithout risk of changing the live configuration.
B) The modified list configuration can be saved as Pending; then the system operator can rightclickon the pending list configuration and choose "Make Active" for the changes to go live immediately.
C) The modified list configuration can be saved as Active and be used immediately.
D) The Active list configuration must be deleted before saving the new configuration.
E) The modified list configuration can be saved as Pending; the changes will become live upon the next dialing application restart.

4. Which three steps should you perform if Avaya Proactive Contact Supervisor is not working? (Choose three,)

A) Run check_pds and check_mts on the primary Avaya Proactive Contact server to determine if any Mid-Tier services have failed.
B) Test that the connection in the Oracle ODBC Driver configuration window in the "AvayaPDSDB" System Data Source Name (DSN) is available in the computer's Control Panel > Administrator Tools > Data Sources (ODBC).
C) Verify that the Avaya Proactive Contact Supervisor workstation name and IP address are correct in the /etc/hosts file on the Avaya Proactive Contact primary dialer server.
D) Verify that the mid-tier Configurator tool has the correct network information for the Avaya Proactive Contact primary server.
E) Verify that the Avaya Proactive Contact Event Services Software Development Kit (SDK) wasinstalled prior to Supervisor.

5. When opening the Configuator dialog box in Health Manager, what information is required?
(Choose three.)

A) Primary Proactive Contact Details
B) WebLM Server Details
C) Email Server Details
D) Secondary Proactive Contact Details
E) Database Server Details

Solutions: