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The KPI Institute C-KPIP Exam Syllabus Topics:

The KPI Institute Certified KPI Professional Sample Questions:

1. Which of the following KPIs will influence "Service backlog (#)"?

A) Service lead time (# / time)
B) Service complaints responded to (%)
C) Productivity
D) Revenue ($)

2. What are the most common challenges in data gathering?

A) Timeliness and integrity
B) Timeliness, accuracy and data visualization
C) Timeliness, completeness and accuracy
D) Accuracy and consistency

3. How often should KPIs be modified?

A) Once a quarter
B) Once a month
C) Once a year
D) As often as required by strategy / operational changes

4. Which tolerance intervals would you propose for "Employee satisfaction (%)"?

A) Red: 40%, Yellow: 40-80%, Green: 80%
B) Red: < 65%, Yellow: 65-75%, Green: > 75%
C) Red: > 80%, Yellow: 80-90%, Green: > 90%
D) Red: < 10%, Yellow: 10-20%, Green: > 30%

5. Fill in the blank word: "A measurable expression for the achievement of a desired level of results in an area relevant to the evaluated ________'s activity."

A) Entity
B) Company
C) Team
D) Organization

Solutions: