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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Identify the missing word in the following sentence:
A [?] is the addition, modification, or removal of anything that could have a direct or indirect effect on services.

A) problem
B) configuration item
C) risk
D) change

2. Which describes a 'change authority'?

A) A way to manage the people aspects of change
B) A model used to determine who will assess a change
C) A tool used to help plan changes
D) A person who approves a change

3. Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed.

A) IT assets
B) services
C) organizations
D) outcomes

4. Identify the missing word in the following sentence.
The purpose of the 'supplier management' practice is to ensure that the organization's suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.

A) managed
B) rewarded
C) defined
D) measured

5. Which two practices interact the MOST with the service desk practice?

A) Deployment management and change enablement
B) Change enablement and incident management
C) Service request management and deployment management
D) Incident management and service request management

Solutions: