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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two types of interaction data are shown to agents in the Journey Panel?
(Choose two)
Response:

A) Page dwell times
B) Visitor's operating system logs

2. Which of the following qualifies as a content offer in Predictive Engagement?
Response:

A) System health notifications
B) Real-time WFM alerts
C) A proactive discount banner triggered by behavior
D) Agent performance feedback

3. Which configuration setting determines how long Predictive Routing waits for the best agent before expanding the search?
Response:

A) Bullseye Ring Delay
B) Maximum Conversation Time
C) GPR Decision Timeout
D) Preferred Agent Wait Time

4. Which two types of visitor behavior can be used to trigger an action map?
(Choose two)
Response:

A) Exit intent
B) Daily call quota
C) Agent availability
D) Page dwell time

5. Which two goals can GPE analytics help organizations achieve?
(Choose two)
Response:

A) Optimize visitor engagement timing
B) Improve digital conversion rates
C) Increase agent call time
D) Reduce hardware usage

Solutions: