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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. A customer reports that Avaya Oceana Workspace agents are not able to connect, and they want to troubleshoot Unified Agent Controller (UAC).
Which log will show more relevant logs for UAC?

A) /var/log/Avaya/dcm/pu/UnlfiedAgentController/ua-bpm-pu.log
B) /var/log/Avaya/services/UCAStoreService/UCAStoteServlce.log
C) /var/log/Avaya/servlces/ContactCentefService/ContactCenterService.log
D) /var/log/Avaya/dcm/pu/CSCService/CSCService.log

2. You have successfully deployed the Avaya Oceana solution.
Which two verification steps will confirm that the voice interactions can be delivered to Avaya Oceana agents? (Choose two.)

A) The Avaya Oceana agents are in READY state for the voice channel.
B) The AES and CSC connections are established.
C) The Avaya Oceana agents are in READY state for the email channel.
D) The Avaya Oceana administrators are in READY state for voice channel.

3. When a customer wants to perform a backup of the Avaya Oceana solution, which three actions must they take? (Choose three.)

A) Backup Avaya Aura Session Manager.
B) Backup UCA Store Service.
C) Backup Cluster# 1 Snap-in's SVAR files.
D) Backup Avaya Control Manager DB.
E) Backup Omni channel Cache DB.

4. While troubleshooting Avaya Aura Experience Portal through the Experience Portal Management Platform, how can you confirm if the Avaya Oceana application is working properly?

A) Check the Port Distribution and confirm if the Experience Portal channels are In-service.
B) Verify if the Avaya Oceana application URL is mapped to the correct DNIS or application number.
C) Check the VOIP connection and verify if the Experience Portal Is integrated to the correct Session Manager,
D) Edit the Avaya Oceana application and click on "Verify" to check if you have reached the application successfully.

5. A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. Many components are logging errors showing that they cannot connect to Unified Collaboration Module (UCM).
Which three actions will help to verify the current deployed state of UCM In the solution?
(Choose three.)

A) Run deploy-service -lv on the Breeze server.
B) Check the service install status on cluster Administrator page in SMGR.
C) Check the status of duster 1 in SMGR.
D) Look at the Event Log in System Manager.
E) Look at the Oceana Monitor page.

Solutions: