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Salesforce EX-Con-101 Exam Syllabus Topics:

Salesforce Certified Experience Cloud Consultant Sample Questions:

1. What is the most efficient way that a Salesforce Admin can create a single Experience Cloud Site user from a Contact?

A) Enable the Contact in Salesforce as a Customer user.
B) Enable the Account as a Customer Account so all Contacts in that Account become Customer users.
C) Email the Contact a link to the Self-Registration page for the site.
D) Use Data Loader to add the Contact in Salesforce as a Customer user.

2. Ursa Major Solar (UMS) has a discussion thread on its Experience Cloud site for customers to provide feedback on the company's latest product release. To help ensure new members understand what the discussion thread is meant for and to monitor their first posts, UMS would like to approve the first post of any new member who has joined within 7 days or less.
What is needed to configure this?

A) Create a Community moderator with Delete permissions.
B) Create a Community moderator with Approval permissions.
C) Create a moderation rule with the appropriate member criteria.
D) Create a moderation rule with the appropriate content criteria.

3. Ursa Major Solar would like the navigation menu in the customer portal to be vertical.
Which two options make this possible?
Choose 2 answers

A) Edit the default navigation
B) Fix the header's Position.
C) Write custom code
D) Download an app from AppExchange

4. Universal Containers is implementing a Partner Community.
Which sharing setting would allow users to collaborate with their peers who work for the same partner firm, butnot with any users outside of their firm?

A) Portal User Visibility
B) Site User Visibility
C) Chatter Group Member Visibility
D) Community User Visibility

5. Ursa Major Solar (UMS) has seen exponential growth in recent years. The Incoming call volume to the support center has gone up exponentially as well, and is now reaching unmanageable levels.
What should UMS consider to help the situation?

A) Create a smart queue router using Service Cloud template.
B) Create a peer-to-peer forum using Self Service template.
C) Create virtual support agents using Chat Bot template.
D) Create a self service community using Customer Service template.

Solutions: