Salesforce Slack-Con-201 Exam : Salesforce Certified Slack Consultant

  • Exam Code: Slack-Con-201
  • Exam Name: Salesforce Certified Slack Consultant
  • Updated: Oct 08, 2026
  • Q & A: 95 Questions and Answers

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Salesforce Slack-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Policies and Settings22%- Identity and access management
- Analytics and dashboard usage
- Security and compliance configurations
- Slack Connect and app approval settings
Topic 2: Discovery10%- Gather and analyze client requirements
- Assess organizational readiness
- Communicate Slack value proposition
Topic 3: Learning and Enablement18%- Create learning materials and resources
- Plan and execute rollout strategies
- Support adoption and troubleshoot issues
- Design training programs for users and admins
Topic 4: Governance Structure8%- Manage workflows and processes
- Define admin and owner roles
- Establish governance policies
Topic 5: Channel Strategy10%- Channel naming conventions and structure
- Design channels for collaboration and workflows
- Apply use cases and best practices
Topic 6: Delivery and Migration17%- Understand implementation best practices
- Define roles and responsibilities
- Plan and execute migration from other platforms

Salesforce Certified Slack Consultant Sample Questions:

Question #1

Your client has a requirement of automatically signing users out of desktop and mobile instances of Slack every 30 days.
What settings should you recommend they have in place?

  • A. Enable session duration in org security settings to have a session duration of 30 calendar days.
  • B. Enable session duration in org SSO settings to have a session duration of 720 hours.
  • C. Enable session duration in org SSO settings to have a session duration of 30 calendar days.
  • D. Enable session duration in org security settings to have a session duration of 720 hours.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #2

Your client recently acquired a company that has a more mature level of Slack usage. To streamline processes and facilitate cross-departmental collaboration your client is upgrading to Enterprise Grid, but they need your recommendation on how to best balance Slack maturity levels, use cases and change management needs.
Your client primarily uses email to socialize company announcements, while the company it acquired primarily uses Slack. Additionally, the client is working hard to ensure that the leadership teams from both companies have visibility and input with the Enterprise Grid project to result in a smooth transition.
Which Communication Plan component(s) will you customize to meet your client's needs?

  • A. Sender(s) of the communication only
  • B. Customized emojis and delivery method
  • C. Delivery method only
  • D. Sender(s) of the communication and delivery method
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #3

During the discovery call with your client you learn that they do a lot of cross functional collaboration, are trying to eliminate as many communication barriers as possible, and work with many external partners.
Taking these factors into consideration, what basic grid design would you recommend for your client?

  • A. Two workspaces - a general global workspace and an external workspace
  • B. Three workspaces - a general global workspace, an external workspace and a social workspace
  • C. One global workspace for all collaboration
  • D. Two workspaces - a general global workspace and a social workspace
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #4

Your client insists on designing their grid based on the company's org chart and creating workspaces for each department. Through discovery, you discover that the departments are very collaborative and employees frequently collaborate outside their teams and across departments.
Which grid design best practice is most appropriate for this client?

  • A. Create workspaces based on how information is naturally shared.
  • B. Provide an overarching, easy-to-follow structure to the grid.
  • C. Create the minimum number of workspaces to meet your users' needs.
  • D. Create workspaces for each department.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #5

You facilitated a Policies & Settings Session with your client and they restricted permissions for creating multi-workspace channels to Org Admins and Org Owners only.
An employee on the client's project team will be working with a business unit that has their own workspace within Enterprise Grid and wants to create a multi-workspace channel. They navigate to the #plz-admins channel and submit a workflow to request a multi-workspace channel be created. Once the request is placed in
#plz-admins, admins are responsible for assigning owners and following through with resolving the request.
How should the support model be structured so admins can most efficiently review and complete the employee's request?

  • A. Send a group direct message (group DM) to the requestor and one request owner so they can work directly with the employee to create the Slack Connect channel.
  • B. Send a request to their workspace admin through direct messages (DMs) so only one admin sees each request and adds the request to their personal backlog.
  • C. Funnel all requests to a central private org-wide channel for admins where they can coordinate ownership of each request.
  • D. Funnel all requests to a public channel for admins where they can coordinate ownership of each request.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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