Salesforce Service-Cloud-Consultant日本語 Exam : Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版)

  • Exam Code: Service-Cloud-Consultant-JPN
  • Exam Name: Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版)
  • Updated: Aug 14, 2026
  • Q & A: 292 Questions and Answers

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About Salesforce Service-Cloud-Consultant日本語 Exam Questions

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What is the duration of the Service-Cloud-Consultant Exam

  • Passing Score: 67%
  • Format: Multiple choices, multiple answers
  • Number of Questions: 60
  • Length of Examination: 105 minutes

Salesforce Certified Service cloud consultant (W19) Service-Cloud-Consultant Exam

Salesforce Certified Service cloud consultant (W19) Service-Cloud-Consultant Exam is related to Service Cloud Consultant Certification. This exam is designed for those Candidates who have experience implementing Service Cloud Solution in a Customer Facing Role. This exam measures the Candidate ability and knowledge in the design and implements Service Cloud Solution that meets customer business requirement is maintainable and scalable. Salesforce Administrator, Service Cloud Consultant and Designing Service, Cloud Consultants usually hold or pursue this certification and you can expect the same job role after completion of this certification.

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How to book the Service-Cloud-Consultant Exam

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Reference: https://trailhead.salesforce.com/credentials/servicecloudconsultant

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Salesforce Service-Cloud-Consultant日本語 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Integrations10%- CTI and telephony integration
- Third-party system integration
- Data exchange and synchronization
Topic 2: Contact Center Analytics10%- Report and dashboard design
- Data-driven improvement
- Key metrics and KPIs tracking
Topic 3: Case Management13%- End-to-end case lifecycle design
- Case deflection and self-service
- Entitlements, milestones and SLAs
- Automation: assignment rules, escalation, workflow
Topic 4: Implementation Strategies12%- Training and adoption planning
- Licensing and deployment considerations
- Data migration, quality and governance
- Consulting engagement lifecycle
Topic 5: Intake and Interaction Channels13%- Designing intake channels
- Email, web, social, phone and messaging channels
- Digital engagement and omni-channel
- Configuration best practices
Topic 6: Knowledge Management12%- Knowledge base design and implementation
- Article lifecycle, versioning and visibility
- Data categories and access control
- Case deflection and knowledge adoption
Topic 7: Service Cloud Solution Design15%- Security, compliance and performance optimization
- Solution design based on requirements
- Scalability and maintainability
- Capabilities, limitations and trade-offs
Topic 8: Industry Knowledge12%- Business challenges, risks and outcomes
- Types of contact centers and their characteristics
- Contact center metrics and KPIs

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