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Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks (CK) is going through a digital transformation exercise around its customer support capabilities. CK's strategy designer suggests to include Omni-Channel as a part of the company's transformation discovery.
Which channel is included in Salesforce Omni-Charmel capabilities?

A) Messaging
B) Onsite Visit
C) Self-Service

2. The strategy designer at Cloud Kicks has worked with the development team to create a cross-cloud 360 prototype based on a concept to create a better customer experience and help dive revenue.
What should the designer produce to get buy-in from the business stakeholders?

A) Business user flow and journey map
B) Business case and roadmap
C) Business metrics and ROI map

3. Cloud Kicks (CK) wants to make sure its customers understand the ion between its prod and its goal of sustainable manufacturing.
CK initiates a project to integrate sustainable messaging into its commerce experience, What should the strategy designer use to ensure the new sustainability messaging is desirable to customers?

A) Customer interviews
B) Content strategy
C) Journey mapping

4. Cloud Kicks (CK) works with various technology platforms built up over decades of acquisitions. Each platform has a different level of design maturity, which creates a very inconsistent user experience. To prioritize what to address first, CK needs to assess the business impact.
Which method is typically used to Quantify design debt?

A) User interviews
B) NPS or CSAT
C) Heuristic analysis

5. A strategy designer is leading a project to reimagine in-app communication form. The CIO is a key decision maker but appears to be neutral-and even, at times, a detractor to the project.
What should the designer do to gain their alignment?

A) Email the stakeholders reiterating project status and asking for any objections to the approach.
B) Set up a conversation with the CIO to name the challenge and listen to their objections
C) Ask the sponsor to speak to the CIO on behalf of the project and explain how it meets team needs.

Solutions: