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CompTIA PDI+ Beta Sample Questions:

1. When arriving at the customers location, two different users describe the problem, and from their description it seems to be two separate problems. Which of the following is an appropriate step to take?

A) Have them duplicate the problem at the device.
B) Ask a third person and see if the problem is the same thing.
C) Ignore both of them and decide what the real problem is.
D) Set up a separate call for each problem.

2. Which of the following is the purpose of the CCD in the scanner device?

A) To focus the light beam
B) To convert light into electrical signals
C) To detect different colors
D) To identify the correct file format

3. Which of the following motor types has three or more power wires?

A) Pneumatic
B) Plunger
C) Hydraulic
D) Stepper

4. Which of the following forms will describe hazards and other properties of toner?

A) Printer quality pages
B) Configuration report
C) MSDS
D) Network Settings report

5. Which of the following writes to the photoconductor?

A) Laser unit
B) Charging unit
C) Developer unit
D) Transfer unit

Solutions: