Microsoft MB2-866 Exam : Microsoft Dynamics CRM 2011, Customization and Configuration

  • Exam Code: MB2-866
  • Exam Name: Microsoft Dynamics CRM 2011, Customization and Configuration
  • Updated: Oct 30, 2026
  • Q & A: 75 Questions and Answers

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Microsoft MB2-866 Exam Syllabus Topics:

SectionObjectives
Topic 1: Microsoft Dynamics CRM Architecture and Components- Solution and deployment architecture
  • 1. Customization lifecycle overview
    • 2. On-premises deployment structure
      - CRM system architecture overview
      • 1. Data model and storage concepts
        • 2. Server roles and components
          Topic 2: Security Model- Business units and teams
          • 1. Hierarchy and data access
            - Security roles and privileges
            • 1. Role-based security model
              • 2. Access levels and permissions
                Topic 3: Customization of Entities and Attributes- Field and attribute customization
                • 1. Field types and properties
                  • 2. Business rules and validations
                    - Entity configuration
                    • 1. Standard vs custom entities
                      • 2. Entity relationships (1:N, N:N)
                        Topic 4: Business Process Automation- Business process flows
                        • 1. Stage-based process design
                          - Workflows
                          • 1. Automated processes and triggers
                            • 2. Workflow creation and configuration
                              Topic 5: Forms, Views, and UI Customization- Views and dashboards
                              • 1. System and personal views
                                • 2. Dashboard configuration
                                  - Form customization
                                  • 1. Form layout and sections
                                    • 2. Form scripting basics
                                      Topic 6: Data Management and Integration- Data import/export
                                      • 1. Data migration tools
                                        • 2. Duplicate detection rules
                                          - Integration concepts
                                          • 1. Web services and APIs overview

                                            Microsoft Dynamics CRM 2011, Customization and Configuration Sample Questions:

                                            Question #1

                                            Which of the following statements about Microsoft Dynamics CRM 2011 managed solutions are true? (Choose all that apply.)

                                            • A. A managed solution cannot be deleted.
                                            • B. A managed solution can be exported after it has been imported.
                                            • C. Deleting a managed solution uninstalls all of its components.
                                            • D. A managed solution is automatically published after it has been imported.
                                            Reveal Solution  Discussion  0

                                            Correct Answer: C,D  🗳️

                                            Question #2

                                            You are configuring the security access level on a custom user-owned entity named Conference. Users must be able to view Conferences owned by any user. Users must not be able to create Conferences owned by other users. Which privileges should you set on the Conference entity?

                                            • A. Organization Read access and User Create access.
                                            • B. User Read access and Business Unit Create access.
                                            • C. Organization Read access and Organization Create access.
                                            • D. Business Unit Read access and User Create access.
                                            Reveal Solution  Discussion  0

                                            Correct Answer: A  🗳️

                                            Question #3

                                            A company uses Microsoft Dynamics CRM Online 2011 with an organization that includes two custom entities named EntityA and EntityB. You create two referential, restrict delete, one-to-many (1:N) relationships between EntityA and EntityB named Related1 and Related2. You then customize the form for EntityB and add the Related1 and Related2 relationship lookup fields to the form. You need to ensure that when an EntityA record is deleted all associated EntityB records that reference EntityA in the Related1 lookup field are also deleted. What should you do?

                                            • A. Edit only the Related1 relationship. Set the behavior type to parental.
                                            • B. Edit the Related1 and Related2 relationships. Set the behavior type to referential.
                                            • C. Edit the Related1 and Related2 relationships. Set the behavior type to parental.
                                            • D. Edit only the Related1 relationship. Set the behavior type to referential.
                                            Reveal Solution  Discussion  0

                                            Correct Answer: A  🗳️

                                            Question #4

                                            In Microsoft Dynamics CRM 2011, which of the following many-to-many (N:N) relationships can you create between entities? (Choose all that apply.)

                                            • A. referential
                                            • B. parental
                                            • C. manual
                                            • D. native
                                            Reveal Solution  Discussion  0

                                            Correct Answer: C,D  🗳️

                                            Question #5

                                            In which of the following Microsoft Dynamics CRM 2011 fields can you create field-level security profiles with privileges to data? (Choose all that apply?)

                                            • A. custom fields in custom entities
                                            • B. standard fields in custom entities
                                            • C. standard fields in standard entities
                                            • D. custom fields in standard entities
                                            Reveal Solution  Discussion  0

                                            Correct Answer: A,D  🗳️

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