Microsoft MB2-185 Exam : Microsoft CRM Customization v.1.2

  • Exam Code: MB2-185
  • Exam Name: Microsoft CRM Customization v.1.2
  • Updated: Aug 08, 2026
  • Q & A: 154 Questions and Answers

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Microsoft MB2-185 Exam Syllabus Topics:

SectionObjectives
Microsoft Dynamics CRM Platform Fundamentals- CRM architecture and components
  • 1. Core CRM entities and data model
    • 2. System vs custom entities
      Data Management- Data import and export
      • 1. Data migration tools
        • 2. Duplicate detection
          Customization and Configuration- Entity customization
          • 1. Relationships (1:N, N:N)
            • 2. Fields and data types
              • 3. Forms and form customization
                - System configuration
                • 1. Security roles and privileges
                  • 2. Business units and teams
                    Business Process Automation- Workflows
                    • 1. Business process flows (legacy CRM concepts)
                      • 2. Workflow rules and logic
                        Solutions and Deployment- Solution management
                        • 1. Managed vs unmanaged solutions
                          • 2. Packaging and deployment concepts

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