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| Section | Objectives |
|---|---|
| Customer Use Cases and Business Value | - Enterprise collaboration and productivity scenarios - Social software adoption benefits for organizations |
| IBM Social Software Portfolio Overview | - Core products overview (e.g., IBM Connections and related social collaboration tools) - IBM Social Business concepts and value proposition |
| Solution Application | - Mapping IBM Social Software to customer requirements - Basic solution configuration understanding |
| Sales Positioning and Messaging | - Value-based selling approach for IBM Social Software - Competitive positioning and differentiation |
What can you tell your customer about what is happening in the marketplace?
Correct Answer: B 🗳️
What is Web 2.0 all about?
Correct Answer: D 🗳️
What new area of focus should customers concentrate on with today's increasingly instrumented and interconnected world?
Correct Answer: C 🗳️
Which IBM product delivers a broad set of powerful social capabilities that are tightly integrated?
Correct Answer: B 🗳️
Which is the appropriate response when a customer brags that it is their people that differentiate them from the competition?
Correct Answer: C 🗳️
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