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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What can you tell your customer about what is happening in the marketplace?

A) The world is becoming simpler and focused.
B) The world is becoming more instrumented, interconnected, and intelligent.
C) The world is becoming less instrumented and interconnected.
D) The pace of adoption of new technologies is slowing down.

2. What is Web 2.0 all about?

A) Web 2.0 is about helping clients realize their weaknesses through information sharing and hardware integration.
B) Web 2.0 is about connecting computers and making technology more efficient for computers.
C) Web 2.0 is no longer relevant and should not be discussed.
D) Web 2.0 is about connecting people and making technology efficient for people.

3. What new area of focus should customers concentrate on with today's increasingly instrumented and interconnected world?

A) Deliver new systems
B) Re-engineer corporate structures
C) Smarter business decisions
D) Store more data

4. Which IBM product delivers a broad set of powerful social capabilities that are tightly integrated?

A) IBM Lotus Symphony
B) IBM Connections
C) IBM Lotus Protector
D) IBM Tivoli Manager

5. Which is the appropriate response when a customer brags that it is their people that differentiate them from the competition?

A) People don't add to the shareholder value, only profits do.
B) Machines are more reliable than people.
C) What better way to leverage those people in your organization than by letting them utilize social business tools to make them more engaged, transparent, and nimble
D) Your people are costing you too much money. Let me show you how to replace them with computers.

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