IBM M2040-642 Exam : ICS Social Software Sales Mastery Test v2

  • Exam Code: M2040-642
  • Exam Name: ICS Social Software Sales Mastery Test v2
  • Updated: Oct 27, 2026
  • Q & A: 47 Questions and Answers

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IBM M2040-642 Exam Syllabus Topics:

SectionObjectives
Customer Use Cases and Business Value- Enterprise collaboration and productivity scenarios
- Social software adoption benefits for organizations
IBM Social Software Portfolio Overview- Core products overview (e.g., IBM Connections and related social collaboration tools)
- IBM Social Business concepts and value proposition
Solution Application- Mapping IBM Social Software to customer requirements
- Basic solution configuration understanding
Sales Positioning and Messaging- Value-based selling approach for IBM Social Software
- Competitive positioning and differentiation

IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

Question #1

What can you tell your customer about what is happening in the marketplace?

  • A. The world is becoming simpler and focused.
  • B. The world is becoming more instrumented, interconnected, and intelligent.
  • C. The world is becoming less instrumented and interconnected.
  • D. The pace of adoption of new technologies is slowing down.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #2

What is Web 2.0 all about?

  • A. Web 2.0 is about helping clients realize their weaknesses through information sharing and hardware integration.
  • B. Web 2.0 is about connecting computers and making technology more efficient for computers.
  • C. Web 2.0 is no longer relevant and should not be discussed.
  • D. Web 2.0 is about connecting people and making technology efficient for people.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #3

What new area of focus should customers concentrate on with today's increasingly instrumented and interconnected world?

  • A. Deliver new systems
  • B. Re-engineer corporate structures
  • C. Smarter business decisions
  • D. Store more data
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #4

Which IBM product delivers a broad set of powerful social capabilities that are tightly integrated?

  • A. IBM Lotus Symphony
  • B. IBM Connections
  • C. IBM Lotus Protector
  • D. IBM Tivoli Manager
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #5

Which is the appropriate response when a customer brags that it is their people that differentiate them from the competition?

  • A. People don't add to the shareholder value, only profits do.
  • B. Machines are more reliable than people.
  • C. What better way to leverage those people in your organization than by letting them utilize social business tools to make them more engaged, transparent, and nimble
  • D. Your people are costing you too much money. Let me show you how to replace them with computers.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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