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CIPS Operations Management Sample Questions:

1. An Operations Manager is responsible for making many decisions. Which of the following would be a strategic decision made by an Operations Manager?

A) scheduling the production of manufactured goods
B) deciding which inventory to carry
C) deciding how to allocate key raw materials among the functional areas
D) creating quality standards

2. Which of the following will increase 'order winning' objectives of a retail organisation?

A) increased costs
B) streamlined operations procedures
C) improved supplier relations
D) customer loyalty

3. According to the Taguchi Loss Function there are two types of costs incurred when there is an issue with quality. What are these?

A) financial costs and reputational costs
B) private costs and social costs
C) private costs and public costs
D) social costs and environmental costs

4. The Balanced Scorecard is a performance management approach which looks at measuring four areas of a business. Of those listed below, which is not an area traditionally measured within the Scorecard?

A) environment
B) finance
C) customer
D) business processes

5. What is the name given to a person in an organisation who is competent in the Six-Sigma approach?

A) Quality Circle Leader
B) Project Owner
C) Master
D) Black Belt

Solutions: