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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which is a supplier category?

A) Commodity
B) Resource
C) Technical
D) Customer

2. Which one of the following answers shows two of the activities relating to tools that will take place during the transition stage of the service lifecycle?

A) Testing the tool and training process managers on using the process
B) Development or purchase of tools and deployment of the process
C) Training tool administrators how to manage tools and monitoring tool performance in operational environment
D) Development or purchase of tools and deployment of the tools

3. Which of the following is an example of proactive problem management?

A) Trending of historical incident records to identify one or more underlying causes
B) Analysis of an incident by a technical support group which revels that an underlying problem exists, or is likely to exist
C) Suspicion or detection of a cause of one or more incidents by the service desk
D) Automated detection of an infrastructure or application fault, using event/alert tools automatically to raise an incident

4. What are the categories of events described in the ITIL service operation book?

A) Scheduled, unscheduled, emergency
B) Warning, reactive, proactive
C) Informational, scheduled, normal
D) Informational, warning, exception

5. Which one of the following generates demand for services?

A) Infrastructure trends
B) Patterns of business activity (PBA)
C) Cost of providing support
D) Service level agreements (SLA)

Solutions: