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| Section | Objectives |
|---|---|
| Topic 1: HR Training for the Non HR Managers | - Preparing for the Interview - Job Competencies - Absenteeism - Defining Human Resources - Planning Training - Performance Reviews - Job Analysis - Discipline - Advertising Guidelines - Skills Inventory - Employee Orientation - Finding Candidates - Conducting the Interview - Termination - Privacy Issues - Screening Resumes - Exit Interviews - Compensation and Benefits - Diversity - Position Profiles and Job Descriptions - Forecasting |
| Topic 2: Conflict Resolution | - Helping others through conflict - Conflict and its resolution - Conflict resolution styles - Defining conflict and types of conflict - Role of communication in conflict resolution |
| Topic 3: Talent Management | - Identifying talent - Creating a talent management plan - Talent review meetings - Conducting talent assessments - Development strategies - Communicating with high potentials - Competency-based programs - Keeping people interested - Fostering engagement - Evaluating the talent plan - Succession planning - Compensation and benefits - Talent management and performance management |
| Topic 4: Employee Dispute Resolution | - The Peer Review Process - Asking Questions - The Peer Review Panel - Initiating the Process - What is Peer Review? |
| Topic 5: Anger Management | - How anger affects thinking - Communication tips and tricks - Costs and pay-offs of anger - Understanding what is anger - Using an anger log - Managing anger |
| Topic 6: Conducting Effective Performance Reviews | - Setting standards and goals - Coaching and maintaining performance - Appraisal preparation - Performance management checklists - Types of performance reviews - Creating a performance development plan - Planning and conducting interview reviews - Common errors and solutions - The performance management process - Feedback and communication skills - Accepting criticism |
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