Avaya 72201T Exam : Avaya Aura Core Components Support

  • Exam Code: 72201T
  • Exam Name: Avaya Aura Core Components Support
  • Updated: Oct 08, 2026
  • Q & A: 100 Questions and Answers

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Avaya 72201T Exam Syllabus Topics:

SectionObjectives
Topic 1: Troubleshooting & System Operations- Node and system commands
- Alarm interpretation
- License verification
Topic 2: Security & Certificates- TLS communication setup
- Certificate management in CM and SM
Topic 3: Avaya Core Architecture- Aura Media Server (AAMS)
- Aura Communication Manager (CM)
- Aura Session Manager (SM)
- Aura System Manager (SMGR)
- Device Services (AADS)
Topic 4: Session Manager & High Availability- Traffic rerouting and redundancy
- Fault tolerance mechanisms
Topic 5: SIP Signaling & Call Processing- Registration and PPM processes
- SIP call flow and INVITE handling

Avaya Aura Core Components Support Sample Questions:

Question #1

A customer has just added a CS1000 SIP Entity and Entity Link using TLS port 5061. Users are unable to call any Avaya Aura users which are connected via the same Avaya Aura Session Manager (SM). They have run a traceSM and see no SIP messages coming from the CS1000 in the trace. They can ping between the CS1000 and SM100.
Which two traces or logs are most relevant to debugging this problem and should be included in the trouble ticket raised with Tier 3 support? (Choose two.)

  • A. the ppm.log in /var/log/Avaya/jboss/SessionManager on SM
  • B. "tshark -i eth1 -w <capturefilename>" on SM
  • C. "list trace tac xxx", where xxx is the TAC of the trunk group between Avaya Aura Communication Manager and SM
  • D. the latest /var/log/ecs logfile on Avaya Aura Communication Manager
  • E. traceSM with TLS handshaking enabled on SM
Reveal Solution  Discussion  0

Correct Answer: B,E  🗳️

Question #2

Which statement about Interfaces and IP addresses on an Avaya Session Border Controller for Enterprise (SBCE) used for SIP-Trunking and Remote Worker services is true?

  • A. SIP-Trunking and Remote Worker services cannot run on the same SBCE.
  • B. Only one IP-address should be configured per interface.
  • C. SIP Trunking and Remote Worker services can use different IP addresses configured on the same Interface.
  • D. SIP-Trunking and Remote Worker services can share the same IP address.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #3

Which three statements about media-processing resources (DSPs) are true? (Choose three.)

  • A. SIP-SIP two-party calls will always use SIP Direct Media if Communication Manager (CM) is configured to do so.
  • B. If a direct media path cannot be established between two IP endpoints the call will fail from release 7.0.
  • C. H.323-H.323 two-party calls will always shuffle to establish a direct media path if CM is configured to do so.
  • D. Two-party calls originated by H.323 stations, trunks, or media gateways, and terminated by SIP stations or trunks, cannot shuffle.
  • E. Two-party calls originated by SIP stations or trunks, and terminated by H.323 trunks, media gateways, or other vendors' H.323 stations, will typically shuffle if CM is configured to do so.
Reveal Solution  Discussion  0

Correct Answer: A,C,D  🗳️

Question #4

How can you check to see if the Avaya Aura Session Manager (SM) application processes are running?

  • A. On the SM dashboard select Status Applications from the Service State pull-down menu.
  • B. Execute the SM status all command.
  • C. On the SM dashboard select Status Applications from the Shutdown System pull-down menu.
  • D. Execute the SM CLI statapp command.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #5

Which two statements describe the 8D Troubleshooting Methodology? (Choose two.)

  • A. It is eight steps that used to guarantee systems are operational after an implementation.
  • B. It is eight steps that guarantee a logical way to isolate an issue.
  • C. It is eight steps that guarantee a thorough analysis of a failure, containment actions, full resolution, prevention for the future.
  • D. It is eight steps that ensure a faster time to resolution.
  • E. It is eight steps that define how to escalate third-party integration issues.
Reveal Solution  Discussion  0

Correct Answer: A,C  🗳️

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