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Cisco CCIE SP Operations Written Sample Questions:

1. A customer calls the service desk and reports a reachability problem between two offices. The service desk determines that the link that connects one of the offices to the edge router is down.
Which two steps should be taken before this incident is escalated to the carrier? (Choose two.)

A) Check syslog and verify what time the link went down.
B) Issue a shutdown then a no shutdown to the interface on the CPE device.
C) Reboot the edge router.
D) Reboot the customer premises router.

2. Several related trouble tickets with complaints about poor network performance have been successfully resolved. The service provider NOC wants to ensure that these complaints do not continue. What should be the next step?

A) identify concerns
B) set the priority level
C) diagnose root cause
D) identify likely cause

3. An ISP operates a network that provides VPN service to enterprise customers. The customer uses an MPLS network that is designed with redundant equal cost paths in the core. An enterprise customer reported an increased latency and drop rate for some traffic flows from site A to site B.
The enterprise customer is connected to PE-A at site A and PE-B at site B.
If the latency problem is caused by a congested link in the core along a path from site A to site B, which of the following statements is correct?

A) Issuing ping with record route and time stamp option from PE-A to PE-B and from PE-B to PE-A would definitely identify the congested link.
B) Performing a sweep ping from PE-A to PE-B and from PE-B to PE-A with DF bit set would definitely identify the congested link.
C) Issuing a traceroute from PE-A to PE-B would definitely identify the congested link.
D) Issuing a traceroute from PE-A to PE-B may not be able to identify the congested link, because traffic from PE-A to PE-B uses multiple paths.
E) Checking the CPU utilization of the routers along the path of the traffic would help identify the congested link.

4. According to ITIL@ v3 framework, which risk management step analyzes threats and weaknesses that are introduced as a result of a service change?

A) risk profile
B) risk assessment
C) risk impact
D) risk mitigation

5. According to ITIL@ v3 framework, which service operations considerations, specifically the impact of known errors reported by either Event Management or Incident/Problem Management, are undertaken in managing change to an existing Service Operations Plan?

A) service operation and project management
B) performing root-cause analysis of reported troubles
C) planning and implementing service management technologies
D) assessing and managing risk in service operation

Solutions: