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WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. Management has noticed that the quality improvement work group is struggling because members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness?

A) Increase the difficulty of becoming a group member
B) Make the group larger
C) Establish more rigid roles for group members
D) Physically isolate the group

2. How can an organization transmit its culture to its employees?

A) By studying employee gripes and complaints
B) By influencing the balance of cultural backgrounds of employees
C) By creating and repeating ritualistic activities
D) By requiring employees to memorize the mission statement

3. An individual attributes personal achievement in business to being competitive, independent, and successful in spite of challenges. Which statement is true regarding environmental factors and how they influence this person's personality and behavior?

A) Personality and behavior are based solely on environmental factors.
B) Studies demonstrate that environment influences behavior but has no influence on personality.
C) Environment is the single element in determining an individual's behavior.
D) The individual's full potential may be determined by how well the individual adjusts to the requirements of the environment.

4. Management is considering a change in one plant and plans to organize employees into teams. Management wants the teams to review processes, apply critical thinking, and take full responsibility for outcomes. Which type of team should they organize?

A) Virtual teams
B) Self-managed teams
C) Problem-solving teams
D) Production teams

5. Which option defines organizational culture?

A) A system of unique physical parameters that describes the organization
B) A unique system of shared organizational meaning
C) A method of stratifying the organization's target market
D) A human resources department program for recognizing diversity

Solutions: