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Salesforce Interaction-Studio-Accredited-Professional Exam Syllabus Topics:

Salesforce Interaction Studio Accredited Professional Sample Questions:

Question 1

A customer service representative for a bank is on the phone with a prospect and wants to promote the next best offer based on digital behaviour. How would they accomplish this in service cloud?

A. The agent uses a customized next best offer widget powered by the interaction studioconnector
B. Manually sync data from Interaction studio to service cloud
C. Use machine learning to serve product/ content recommendations in email sent by your ESP
D. Leverage service cloud to inform IS in real-time

Question 2

A business user wants to deliver different experiences to different segments within the same campaign, which testing option should they select?

A. Variation testing
B. A/B testing
C. Time basedtesting
D. Rule based testing

Question 3

What are the two main functions of the Event API? (select 2)

A. Bulk load externalcampaign data
B. Return campaign responses
C. Capture user attributes and actions
D. Process GDPR data or deletion requests

Question 4

How does a developer share web templates from one dataset to another?

A. Download to zip file, upload zip file
B. Copy
C. Deployment manager
D. Clone

Question 5

Which two components does a user need to configure in IS to display Einstein product recommendation vis IS connection for sales and service cloud?

A. Promotion
B. Einstein Decision
C. Catalog items
D. Einstein recipes

Solutions: