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| Section | Objectives |
|---|---|
| User, Role, and Security Configuration | - Users, divisions, and permissions - Role-based access control and security policies |
| Integrations and Data Actions | - Data Actions and API-based workflows - External system integration concepts |
| Reporting and Analytics | - Performance dashboards and reporting tools - Operational metrics and monitoring |
| Architect and Flow Design | - Architect inbound and outbound call flows - Workflows, IVR design, and call logic |
| Digital Channels Configuration | - Omnichannel interaction handling - Email, chat, messaging, and social channel setup |
| Genesys Cloud Platform Fundamentals | - Multitenant cloud environment overview - Core platform architecture and components |
| Routing and Interaction Management | - ACD routing principles and configuration - Queues, skills, and routing strategies |
How many categories of routing are there in a Call Route under the Call Routing page?
Correct Answer: B 🗳️
Where can you find people in your organization and add external contacts to the organization?
Correct Answer: D 🗳️
Where do you configure the Auto Invite setting to send email invites automatically when users are added?
Correct Answer: A 🗳️
Choose the types of available Phone Trunks in Genesys Cloud. (Choose two.)
Correct Answer: B,D 🗳️
Which button would you click to mute yourself when on a call?
Correct Answer: B 🗳️
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