Genesys GCP-GC-IMP Exam : Genesys Cloud Certified Professional - Implementation

  • Exam Code: GCP-GC-IMP
  • Exam Name: Genesys Cloud Certified Professional - Implementation
  • Updated: Nov 04, 2026
  • Q & A: 52 Questions and Answers

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About Genesys GCP-GC-IMP Exam Questions

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Genesys GCP-GC-IMP Exam Syllabus Topics:

SectionObjectives
User, Role, and Security Configuration- Users, divisions, and permissions
- Role-based access control and security policies
Integrations and Data Actions- Data Actions and API-based workflows
- External system integration concepts
Reporting and Analytics- Performance dashboards and reporting tools
- Operational metrics and monitoring
Architect and Flow Design- Architect inbound and outbound call flows
- Workflows, IVR design, and call logic
Digital Channels Configuration- Omnichannel interaction handling
- Email, chat, messaging, and social channel setup
Genesys Cloud Platform Fundamentals- Multitenant cloud environment overview
- Core platform architecture and components
Routing and Interaction Management- ACD routing principles and configuration
- Queues, skills, and routing strategies

Genesys Cloud Certified Professional - Implementation Sample Questions:

Question #1

How many categories of routing are there in a Call Route under the Call Routing page?

  • A. 3
  • B. 2
  • C. 4
  • D. 5
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #2

Where can you find people in your organization and add external contacts to the organization?

  • A. Documents
  • B. Location
  • C. Activity
  • D. Directory
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #3

Where do you configure the Auto Invite setting to send email invites automatically when users are added?

  • A. Admin > Account Settings > Organization Settings > Settings
  • B. Admin > Account Settings > Organization Settings
  • C. Admin > Account Settings > Organization
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #4

Choose the types of available Phone Trunks in Genesys Cloud. (Choose two.)

  • A. Gateway
  • B. SIP
  • C. Outbound Proxy
  • D. WebRTC
Reveal Solution  Discussion  0

Correct Answer: B,D  🗳️

Question #5

Which button would you click to mute yourself when on a call?

  • A. Dialpad
  • B. Microphone
  • C. Vertical bars
  • D. Phone with down arrow
  • E. Drop-down arrow
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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