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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Das Hinzufügen, Ändern oder Entfernen eines autorisierten, geplanten oder unterstützten Service oder einer Servicekomponente und der zugehörigen Dokumentation ist eine Definition dessen, was?

A) Eine vorab genehmigte Änderung
B) Ein Änderungsmodell
C) Ein Service Change
D) Ein Change Advisory Board

2. Welche der folgenden Aufgaben fällt in die Zuständigkeit des Lieferantenmanagements?

A) Entwicklung, Aushandlung und Vereinbarung von Service Level Agreements.
B) Entwicklung, Verhandlung und Vereinbarung des Service-Portfolios
C) Entwicklung, Aushandlung und Vereinbarung von Vereinbarungen auf Organisationsebene
D) Entwicklung, Verhandlung und Vereinbarung von Verträgen.

3. Configuration Management-Datenbanken (CMDBs) und das Configuration Management-System (CMS) gehören zu welcher größeren Einheit?

A) Das Asset Register
B) Das Informationsmanagementsystem
C) Das Service Knowledge Management-System
D) Die Datenbank für bekannte Fehler

4. Welche der folgenden Aussagen ist die BESTE Definition eines Vorfalls?

A) Eine ungeplante Unterbrechung eines IT-Dienstes oder eine Verringerung der Qualität eines IT-Dienstes
B) Verlust der Fähigkeit, die Spezifikation einzuhalten oder die erforderliche Leistung zu erbringen
C) Eine Warnung, dass ein Schwellenwert erreicht wurde, sich etwas geändert hat oder ein Fehler aufgetreten ist
D) Eine Statusänderung, die für die Verwaltung eines Konfigurationselements oder eines IT-Service von Bedeutung ist

5. Welches der folgenden Ziele ist eines der Hauptziele der Servicestrategie?

A) Bereitstellung detaillierter Spezifikationen für den Entwurf von IT-Diensten
B) Entwerfen und Erstellen von Prozessen, die die Geschäftsanforderungen erfüllen
C) Service Management in ein strategisches Asset verwandeln
D) Um die Bedeutung von Dienstleistungen für die Weltwirtschaft zu unterstreichen

Solutions: