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Salesforce AP-204 Exam Syllabus Topics:

Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:

1. Universal Containers (UC) is a Communications Service Provider using Communications Cloud. UC wants to create a guided ordering process for their Sales Agents and B2C Customers.
Which two options are technically feasible?

A) Use OmniScript to build the guided ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS.
B) Use Salesforce Flow to build the guided ordering journey for agents and Salesforce Flow via Lightning Out on a third-party CMS for customers.
C) Use OmniScript to build the guided ordering journey for agents and OmniScript via OmniOut on a Salesforce Experience for customers.

2. Which option can be performed by using salesforce Maps with Consumer Goods Cloud?

A) View map images on mobile devices even when GPS is not enabled
B) Create layers of Retail Stores
C) Update with Google Maps Static API on a single address
D) Optimize visit sequence in real time automatically during a Field Rep's Day

3. Universal Containers is using Communications Cloud Order Management and just onboarded their enterprise sellers and regional champions from various regions. After adding these sellers, the volume of orders has gone up considerably and orchestration is failing because the number of Apex jobs queued is exceeding the maximum allowed.
What should a Consultant suggest to mitigate the orchestration errors?

A) Raise a support case to increase the limit of Apex jobs.
B) Enable Platform Events processing for orchestration.
C) Optimize the number of orchestration auto tasks and use manual tasks.
D) Create an Apex class that splits the orders into multiple orders and submit them asynchronously.

4. Universal Containers sells B2B products, including service plans (Basic, Standard, Premium), that customers can modify during a MACD order. The commercial product representing these service offerings is a single product with an attribute used to model the three service plans. There is a requirement to identify the existing plan during the orchestration plan.
What option should a Consultant recommend to identify the existing plan?

A) Order Management can make a callout to retrieve the latest service plan from the downstream system.
B) Order management can retrieve the value from the Inventory Items object.
C) The commercial product should store both the existing and new values of the service plan in the Change order.
D) Custom objects can be created to capture the specific use case requirements.

5. Northern Trail Outfitters(NTO) places a high value on understanding how their end capes are performing. What should be recommended to NTO to ensure they can capture this data?

A) Make In-Store Locations as a record page on the In-Store Location Object to capture the KPIs
B) Make a Custom object for In-Store location on the Retail Store Object to capture KPIs
C) Make In-Store locations as a record type on the Retail Store Object to capture the KPIs
D) Make a separate set of KPIs specifically for capturing the endcap In-Store Location

Solutions: