Oracle 1z0-1038-22 Exam : Oracle Service Center 2022 Implementation Professional

  • Exam Code: 1z0-1038-22
  • Exam Name: Oracle Service Center 2022 Implementation Professional
  • Updated: Nov 03, 2026
  • Q & A: 97 Questions and Answers

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Oracle 1z0-1038-22 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Set Up Navigation, Permissions and User Accounts
  • Describe standard text and variables
Topic 2
  • Service Console Core Features and Access
  • Generate outreach and feedback
Topic 3
  • Create queues, assignments, and standard application menus
  • Configure Products, Categories, and Dispositions
Topic 4
  • Configure Service Level Agreements
  • Explain configuration settings
Topic 5
  • Implement user Interface modifications and automation (workspaces)
  • Explain B2C Service products and services
Topic 6
  • Perform export
  • import with Element Manager
  • Describe Service Level Agreements
Topic 7
  • Create Enhanced Business Rules
  • B2C Service User Interface and Processes
Topic 8
  • Create workspaces for the Browser User Interface
  • Perform an initial setup and set up the Service Console
Topic 9
  • Processes between Customers and Agents
  • Describe Core Business Objects

Reference: https://education.oracle.com/oracle-service-center-2022-implementation-professional/pexam_1Z0-1038-22

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