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Oracle 1Z0-1064-26 Exam : Oracle Fusion Service 2026 Implementation Professional
- Exam Code: 1Z0-1064-26
- Exam Name: Oracle Fusion Service 2026 Implementation Professional
- Updated: Sep 29, 2026
- Q & A: 79 Questions and Answers
About Oracle 1Z0-1064-26 Exam Questions
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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Digital Customer Service (DCS) | 20% | - DCS architecture and deployment - Themes, templates and page customization - Authentication, profiles and security |
| Service Request Management | 25% | - Milestones and action plans - SR creation, lifecycle and processing - Service catalog and entitlements - SR categories, assignment rules and routing |
| Knowledge Management | 15% | - Knowledge base setup and configuration - Article management and access |
| Omnichannel Communications | 15% | - Work routing and queue setup - Media toolbar and agent notifications - Email, chat and CTI configuration |
| Fusion Service Overview and Setup | 15% | - Security model, roles and access control - Service configuration basics - Functional Setup Manager (FSM) usage |
| Customization, Productivity and Analytics | 10% | - SmartText, hotkeys and audit features - Application Composer and extensions - OTBI reporting and integration basics |
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Question #1
What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?
- A. Delete a Service Request.
- B. Create a Service Request.
- C. Add a message to a Service Request.
- D. Chat with an Agent about a Service Request.
- E. View and edit attachments to a Service Request.
Correct Answer: A,B,D,E 🗳️
Question #2
Your customer has three service request child categories under the top-level service request category "Accounts":
Gold Accounts
Silver Accounts
Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?
- A. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.
- B. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
- C. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.
- D. In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.
Correct Answer: A 🗳️
Question #3
Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?
- A. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
- B. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
- C. The only Vertical Toolbar that you can enable is the Notifications Toolbar.
- D. The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
Correct Answer: B 🗳️
Question #4
Which two actions can you take when using Application Composer to create a new Trouble Ticket object?
- A. You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
- B. You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
- C. You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
- D. You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.
Correct Answer: B,C 🗳️
Question #5
Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?
- A. Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
- B. Modify the Profile Value and save.
- C. Select View > Detach.
- D. Lock the Profile Option for editing.
- E. Unlock and publish the new selected profile value.
- F. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
Correct Answer: B,E,F 🗳️
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